Text Support

Text Support

SmokefreeTXT is a mobile text messaging service designed for adults and young adults across the United States. The program was created to provide 24/7 encouragement, advice, and tips to help smokers quit tobacco and stay quit. It’s a six- to eight-week program in which users receive one to five messages per day and can even receive additional support by texting one of SmokefreeTXT’s keywords.

There are two ways to sign up:

1. By phone: Text the word QUIT to 47848 from your mobile phone, answer a few questions, and you’ll start receiving messages.

2. Online: Click here to sign up or copy/paste this URL, “http://smokefree.gov/smokefreetxt” in your browser. You’ll then fill in some questions on our web form and begin receiving messages.

Here are a few things to keep in mind:

Cost: There’s no fee for this service. However, message and data rates may apply. If you pay for individual texts, this program may not be right for you. Check with your mobile provider.

Unsubscribe: If you would like to unsubscribe from SmokefreeTXT, just text the word STOP to 47848. For help, text the word HELP to 47848.

Technical support: Technical support is available to help you sign up and use SmokefreeTXT. If you need help or have any questions, please contact NCISmokefreeTeam@mail.nih.gov.

Keywords

Need some extra support to get you through the day?

SmokefreeTXT isn’t a one-way street! A key feature of the program is that you can receive on-demand messages by texting one of these three keywords–Crave, Mood, or Slip to 47848. Send us a text whenever you need an extra boost. You can use these keywords at any time, and you don’t even have to be signed up for the program. The support you need is just a text message away!

Crave
Having a bad craving and need a reminder of why you shouldn’t pick up that cig? Text CRAVE to: 47848

Mood
Having a rough day and need a positive message sent your way? We could all use a little boost sometimes. Text MOOD to: 47848

Slip
Slip up? That doesn’t mean you have to start from the beginning! Get the extra encouragement to keep going. Text SLIP to: 47848

Stop
Want to stop receiving messages? No matter what your reason, you can opt out of our program whenever you want. Text STOP to: 47848. You can sign up again at any time by visiting our website!

Who’s eligible?
This program is designed for adults and young adults who are quitting smoking. Anyone at least 13 years old with an unlimited texting plan on their mobile phone can sign up. If you don’t have unlimited texts, you can still sign up, but please contact your mobile phone company for text message rates.

How long does the program last?
You can sign up for SmokefreeTXT up to 14 days before the quit date you choose. The text program will start two weeks before your quit date and last for six weeks following your quit date. We will also follow up at one, three, and six months after the program ends to see how you are doing.

What kind of information will I have to provide to sign up?
SmokefreeTXT collects your mobile phone number, specified quit date, age, gender, smoking frequency, and whether your mobile phone has Internet capabilities. This information is used to enroll you in the messaging service and to personalize your experience. No information is used for any commercial purposes.

Is there a cost to sign up?
There is no additional fee for this service. However, message and data rates may apply. If you pay for individual texts, this program may not be right for you. If you aren’t sure if you pay for individual texts, check with your mobile carrier before signing up, just to be safe.

Will SmokefreeTXT ever call me?
SmokefreeTXT will never call you. Your mobile number is used solely for the purpose of the text messaging program. Any information you provide will be kept confidential. No one else can or will contact you or try to sell you anything. Your mobile number will not be shared with any third party.

Can I “opt out” if I don’t like SmokefreeTXT?
Sure, just reply to one of our messages with STOP. Or you can send STOP at any time to 47848 and the messages will end.

Is anybody on the other end?
No, it’s an automated service. To talk to a human, call 1.800.QUIT.NOW.

To view the CDC’s privacy policy and terms of service, visit http://smokefree.gov/smokefreetxt.

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